terms and conditions

Car Rental Terms and Conditions at ICAN RENT CAR:

1. Age and Qualifications:

– Customers must be at least 21 years old with at least 2 years of driving experience.

– Customers must have a valid driving license (SIM) that is appropriate for the type of vehicle to be rented.

2. Order and Payment:

– Orders can be made via telephone, website, or come directly to our office.

– Customers are expected to provide accurate and complete information when placing an order.

– Payment can be made in transfer, cash or using a valid credit/debit card.

3. Vehicle Rental and Return:

– Customers must pick up and return the vehicle according to the agreed time.

– The vehicle is rented in good condition and must be returned in the same condition.

– Customers are responsible for maintaining and maintaining the vehicle during the rental period.

4. Insurance and Liability:

– Vehicles are rented with standard insurance which covers vehicle damage and accidents.

– Customers are responsible for all repair costs and losses that exceed insurance coverage.

– Customers are expected to follow traffic rules and are responsible for any violations that occur during the rental period.

5. Cancellations and Changes:

– Cancellations or changes to bookings must be made at least 24 hours before vehicle pick-up time.

If you cancel your booking, the daily rental fee is 1 day but we cannot refund the full protection insurance fee because we have registered it with insurance company.

– Booking changes may incur additional charges depending on vehicle availability.

6. Hygiene and Smoking:

– Customers are expected to keep the vehicle clean during the rental period.

– Smoking is prohibited in ICAN RENT CAR vehicles.

7. Vehicle Use Restrictions:

– Vehicles are rented only for use within the territory of Indonesia.

– Use of the vehicle for unlawful activities, racing, or off-roading is not permitted.

8. Customer Responsibilities:

– Customers are fully responsible for any damage, loss or damage that occurs to the vehicle during the rental period.

Make sure to read and understand the car rental terms and conditions before making a booking. If you have further questions, don’t hesitate to contact our team. We are ready to help you!

Before You Order
Be sure to read the rental terms.

After You Order

Our Staff will contact you via WhatsApp to ask for photos of some mandatory documents. (Passport and Driving License)

At time of Pickup

Bring your Passport and other documents required by our staff
When you meet our staff, check the condition of the car with the staff.
After that, read and sign the rental agreement.

Pickup at City / Hotel Locations

Please wait in the Hotel Lobby or your desired meeting point

Pickup at Airport Location

An ICAN car rental representative will be waiting in the arrival hall. He showed your name on the paper he brought at the Outer Door of arrival.

Then our crew will help you with your luggage and take you to the car you ordered.

Please inform our admin of your arrival terminal and flight ticket if a plane rescedule / delay occurs

1 day before the rental period, our admin will give you the WhatsApp/contact number of the crew or driver who handles your car and your trip

General Requirement (Without Driver)

Basic Rental Service


  • General Insurance for car rental
  • Use for up to 24 hours on each rental day


  • Fuel
  • Car Delivery and Pick up Cost at airport, in city (Hotel), and out of town
  • Insurance claims

Pickup Location

  • Inside City Area (Pick Up Location) You can share your location, hotel, Etc
  • Airport
  • Port

General Requirement (With Driver)

Basic Rental Service


  • Use within City area (special request for a car with odd or even license plate is subject to availability from rental provider)
  • Use up to 12 hours or up to 23:59 on each rental day


  • Fuel, parking, toll fees, driver’s meals and tips
  • Driver accommodation for out-of-town use
  • Use outside City Area (additional fees may apply)

Pickup Location

Free pickup and drop-off are included for the following areas:

  • Inside City Area (Pick Up Location) You can share your location, hotel, Etc
  • Airport
  • Port
    The driver will contact you 3 hours before pickup time

Rules for handing over car units to be rented:

1. Delivery Time:

– Make sure to pick up the car according to the time agreed upon when making the order.

– If you are unable to collect the car on time, please notify us in advance so we can make appropriate arrangements.

2. Document Requirements:

– When handing over the car, make sure you bring the necessary documents, including a valid driving license
(We do not hold your documents)

– If you are an additional driver, make sure you also have the necessary documents.

  • Read and sign the rental agreement document from our company and start your journey.

3. Joint Inspection:

– Our staff and you are required to make a video of the condition of the car (the staff delivering the car) at the start of the rental and keep the video until the end of the rental period.

– Before receiving the car, we will carry out a joint inspection of the condition of the vehicle.

– Make sure to check carefully for any damage or problems with the vehicle before leaving the drop-off location.

– If you find damage or problems, immediately report it to our staff or admin so they can record it in the contract document.

4. Cleanliness and Fuel:

– Make sure to return the car in the same condition as when it was delivered, including the cleanliness of the vehicle.

– The vehicle must be returned with the same or equivalent amount of fuel as when it was delivered.

– If the vehicle is returned in unclean condition or with an insufficient amount of fuel, additional fees may be charged.

Make sure to comply with the agreed car unit delivery rules. If you have further questions or special needs, don’t hesitate to contact our team. We are ready to help you!

We only require a small cash deposit, we don’t ask you for your credit card number and we don’t keep your documents. Only Pay USD 100 as a security deposit on pick-up, We accept any currency, just pay equivalent of USD 100 in your country currency and the same will be refunded when rental is finished.

Thank you if you have ordered a car via our website

If you have ordered via our website, you will receive an invoice detailing your order from our marketing team


The car rental price on the website does not include the cost of car delivery and car pick-up at the airport / hotel / port / address you want

Car rental prices on the website do not include pick-up fees in different cities/islands

Make sure to read and understand the car rental terms and conditions before making a booking.

The price range for car pick-up and delivery is in the next section

If you have further questions, about location pick-up and drop-off fees, don’t hesitate to contact our team. We are ready to help you!

Basic rates for delivery and pick-up services are determined by distance and time

Delivery and pick-up costs that cover the same area, these costs are the same

Delivery or pick-up costs at the airport/city/hotel/port are usually around IDR 100,000 – IDR 200,000/ 1x delivery

Delivery or pick-up fees at the airport/city/hotel are free if you order more than 7 days

Payment for pick-up and delivery fees can be paid in cash to the crew who delivers the car

One way car rental services vary depending on the distance and time from the pick up and drop off location

General points we apply in one-way car rental services:

1. Additional Fees: One-way car rental services usually involve additional fees that must be paid by the renter. This fee is intended to compensate the car rental company for the costs of returning the car to the original location after the renter returns the car at the destination location.

2. Location Choice: As a renter, you can usually choose different car pick-up and drop-off locations. For example, you can pick up a car in city A and return it in city B. However, please note that not all locations may be available for one-way service, and availability may vary depending on distance and time (Very long distances and Holiday Times of this service are of course a more expensive)

3. Distance Restrictions: Car rentals apply distance restrictions for one-way services. This means that there are certain distance restrictions that the renter must follow when using the car. If the specified distance limits are exceeded, the renter may be charged additional fees.

4. Car Type: One-way car rental costs may vary depending on the type of car rented. Luxury cars or higher class cars have higher rental costs than regular cars.

Make sure to understand the delivery and pickup rules at different locations well.

The cost for one way car rental service will be in the next session

If you have further questions or special needs, please do not hesitate to contact our team. We are ready to help you!

This price is not a fixed price, this is just a price range for ordinary cars such as city cars, MPVs (not luxury cars)

Below are the prices for one way car rental between cities and the same prices for the reverse route

  • Banda Aceh – Padang USD $ 450
  • Banda Aceh – Pekanbaru USD $ 450
  • Medan – Padang USD $ 250
  • Medan – Banda Aceh USD $ 300
  • Medan – Pekanbaru USD $ 300
  • Padang – Pekanbaru USD $ 300
  • Jakarta – Bali USD $ 650 
  • Jakarta – Surabaya USD $ 450
  • Jakarta – Yogayakarta USD  $ 350
  • Jakarta – Semarang USD $ 500

If you have further questions or special needs regarding costs between other cities/islands, don’t hesitate to contact our team. We are ready to help you

• Rental rates listed on this website do not include insurance claim costs.

• Accidents that result in minor damage to the vehicle are only charged for cars that experience minor accidents. such as small cuts, scratches, lines, small dents
Claim fee is USD $ 50/panel

• Serious accidents that result in holes in the car, the car not being able to run or not being able to operate, fires, broken glass and other serious accidents

There will be an insurance claim fee of USD $ 50/panel and 80% of the rental fee per day while the car is staying at the insurance workshop (during repairs)

For your comfort when driving, to clear your mind during the trip
Our company pays attention to an important aspect, namely insurance.
We work with insurance companies in Indonesia by purchasing full protection insurance.

If during the rental period, you are responsible for any loss or damage to the Rental Vehicle as stated below, we will reimburse you for the amount stated in the Table of Benefits that you must pay in respect of such loss or damage.

• Vehicle Theft
You are covered for any costs incurred in connection with incidents of theft, vandalism, or attempted theft.

• Windshields, Headlamps & Other Lights
You are covered for any windshield, glass, or minor damage costs including chips, cracks, replacement, and installation.

• Tires
You are protected for all costs incurred in connection with repairing or replacing punctured tires.

• Key Coverage
You are covered for all costs incurred in connection with replacing lost or stolen rental vehicle keys, including replacement keys and locksmith & key delivery costs. You must follow the guidelines set by the rental company.

• Towing Costs & Roadside Assistance
You are covered for any towing or roadside assistance costs following loss or physical damage or mechanical failure to the rental vehicle resulting in a bill to you that has not been and will not be reimbursed by the rental company. If towing charges are due to “lost keys” or similar key-related issues, drivers must follow the processes and guidelines specified by the rental company. If the towing company handles the vehicle and is not an authorized locksmith, and if the rental company’s process guidelines are not followed, the associated costs will not be recoverable through this plan.

• Administrative costs
You are covered for any rental company costs associated with processing your collision or damage event. This includes but is not limited to handling fees, transportation fees, postal fees, accident fees, administration fees or other similar things.

• Vehicle Dropping/Relocation
You are protected for any shipping costs you incur if an accident occurs that requires the vehicle to be relocated from the accident scene. Loss of Use Fees
You are covered for any rental company costs associated with the loss of use or sale of the rental vehicle while the vehicle is off the road being repaired.

Flexible Payment Options for Car Rental

At ICAN RENT CAR, we understand that travelers have different payment preferences. Therefore, we offer flexible payment options for car rental to cater to the needs of every traveler. Our payment options include:

1. Cash Payment Upon Pickup

We understand that some travelers prefer to pay in cash for their car rental. Therefore, we offer the option to pay in cash upon pickup. This payment option is convenient for those who prefer to have their expenses settled in cash and avoid using their credit cards or online payment methods. but this payment can be made if the customer comes directly to our office

2. Do Down Payment for Car Rental or Tours

Make a down payment, we usually ask for a down payment as confirmation of your booking, usually IDR 1,000,000 or a currency equivalent. Remaining Bill can be paid by cash or transfer upon pick up.

3. Interbank Payments via Transfer

Wise (formerly TransferWise) is a popular online payment platform that allows users to send and receive money internationally at a low transaction fee. At ICAN RENT CAR, we offer interbank payments via Wise, which is the cheapest transaction fee option for international payments. This payment option is suitable for travelers who prefer to pay online and want to avoid high transaction fees.

4. Paypal Payment by Credit Card

Paypal is a popular online payment platform that allows users to pay for goods and services using their credit cards. At ICAN RENT CAR, we offer Paypal payment options for car rental. This payment option is suitable for travelers who prefer to pay by credit card and want to have their expenses covered by their credit card company. For those who use Paypal we add a 7% fee to the total bill

We require a deposit to make an order, therefore you must fill out and submit the service order form which we provide via email or our WhatsApp number

Then your car rental will be prepared on the date and time you requested.

Down payment can be paid via our Paypal
Remaining payment after delivery of the car.
You can make payments directly on our secure website.

The vehicles we provide are very safe to use. When suggesting the type of vehicle you would like, please explain your preferred condition or rate.

Book your rental car in advance to guarantee your reservation.
We try our best to provide good cars, just in case you / the client are not satisfied with the condition of the car, there are various kinds of replacement cars available, for replacement cars there is no additional charge


Any special requests can be discussed with us.

All tours are by private car in an air-conditioned car.

Tour prices are clear, meaning NO HIDDEN FEES

Tour price includes: Full AC Car, English Speaking Driver, Gasoline

Tour bookings can be made online by sending your tour request on our website, we will reply via WhatsApp or email for the details of the trip you requested after receiving your question.

Payment can be made in cash at the time of pick-up by our Driver, acceptable in both US$ and Rupiah or other currencies Based on the latest exchange rates.

For online payments, you can via Bank Transfer

A cancellation fee of up to 50% of the TOTAL payment will be charged if a confirmed booking is canceled within one month prior to the client’s arrival

Get special discounts for group bookings.


All prices presented for services and products are subject to change and prices are not final until full payment for the services and products concerned is received.


Your reservation is completely secure. All personal data is encrypted and will be processed in a secure manner.
ICAN TEAM takes the privacy of your personal data very seriously. Your personal information will only be used to process your order.


It is recommended that all travelers purchase adequate travel insurance at the time of booking


Additional rules and conditions apply to ordering, purchasing services and products and other utilization of parts of this site, and you agree to comply with other terms and conditions, including additional terms and conditions that occur in connection with certain services and products.


Terms and conditions, implementation and all disputes arising from or in connection with these terms and regulations are governed by Indonesian law. You hereby agree and submit to the non-exclusive jurisdiction of the judiciary of the Republic of Indonesia in all questions and controversies arising from or in connection with the conditions and rules, performance and use of this site.



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